We try pretty darned hard to make sure you love your brew from us.

However, if you’re not completely satisfied with any item you purchase on the site then please get in contact on [email protected] to discuss returning your order. In most cases we will ask you to return it to us in its original condition and packaging within 30 days of receipt and we will give you a full refund of the item’s cost excluding postage costs.

In addition, customers in the European Union are entitled to a statutory cooling-off period of seven business days, so if you change your mind for whatever reason, you can return the products to us, unopened, for a refund minus postage costs.

All refunds for opened products remain at our discretion.

Hello Tea Lovers!

There's quite a few things going on at BATCH HQ and while we get sorted out, we have taken the shop offline. We'll be back online asap and are very sorry for any inconvenience caused.

You can still order our book Tea For The People via our publishers, Meze Publishing, using the links on the homepage or in the menu or visiting: https://mezepublishing.co.uk/product/tea-for-the-people/.

Thanks and see you soon!

Marc & Owen

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